SEPA are seeking views on how people contact and engage with their services, so they can be more customer-focused, accessible, and inclusive for everyone who works with them or needs to use their services.
The feedback from this survey will shape how they work with people, communities, and organisations across Scotland, including the development of their customer service approach, accessibility strategy, and Equality Outcomes.
This short survey is an opportunity for people to tell them:
- How well SEPA works for them and their community
- How easy it is to contact us or find the information they need
- Whether they feel we listen, act reasonably, and include everyone
- What we could do to make it easier to engage with us
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